These days we hear about (and even sometimes experience) bad customer service, companies that don't care, big corporations with no face….well, Fiskars is NOT one of those companies.
A month or so ago I entered the Show Us the Possibilities contest on the Fiskars FB Page. I received some of their super cute letterpress diecuts created with their Fuse Creativity System and created a card with them, that I entered into the contest:
Well, as many Facebook contests where voting is involved, things did not go well. I bowed out after a few days. Yes, I wanted to win a Fuse system but honestly, I was not going to fight the rabid people entering the contest, the system issues, etc.
Fiskars was very attentive to the issues. They sent us emails, responded quickly, and tried and tried and tried to fix things.
All of a sudden, I received this box with a signed note:
Bravo Fiskars! The company did not need to do this. I have a feeling they did this for most if not all of the entrants. This rocks. I am impressed and floored. This is an example of how to do things, how to have excellent customers service, how to run a business.
5 thoughts on “Fiskars – How to Run a Business”
I used to visit the Fiskars forums. They send out a pair of scissors to everyone who registers on their Fiskateers site. :)
Yes I am a Fiskateer too! I just thought this was a really nice gesture :)
I, too, entered and then pretty much gave up on this contest. I don’t normally enter Facebook contests, especially ones that involve collecting votes, but I thought I would try. I was so surprised by the package I received from them a few days ago. I was so impressed! I know, as a Fiskateer, that they are an awesome company, but this just proves it even more.
Hi Jennifer, I am not a regular here (yet), I came through the DT call post. I went to check other posts on the blog as I always do before I decided if I am interested to apply and I found this post.
I didn’t participate in the Fuse contest and I am glad I didn’t. I don’t like those contests where you have to beg to the general public to vote for you.
I just wanted to say that I agree – Fiskars has an outstanding customer service and I love them for that and for great products.
Your card rocks, btw!!
what a beautiful, thoughtful post! and yes, while Judy is correct about them sending Fiskateers scissors, they are always the orange and green handled scissors engraved with your specific Fiskateer number. but, these, were just to a gesture of apology and thanks for your patience. i’m quite smitten with those zebra striped scissors and need to get myself a pair ASAP! how is it i work for them and don’t have a pair already! LOL! hope those scissors spend many happy days in your hands creating! your card is GORGEOUS! xoxo, tania (Lead Fiskateer #4626)